Solve Peak Hour Delivery Errors & Customer Complaints
The time doubles if customers share tables or switch seats. Shared tables are even more troublesome. When two tables seating four guests each are combined to fit eight diners with six separate orders and six number tags, staff have no way to match each meal to the right person and have to ask every guest one by one.
The larger the restaurant, the harder it is to locate customers.
- Restaurants over 200 square meters feature multiple seating zones; cross-floor delivery brings extra trouble
- Customers share tables or move seats, making number tags unmatchable to diners
- Up to eight food runners rush around the dining area during peak hours, blocking each other’s paths
- Cold meals, misdelivered orders and continuous customer complaints drag down table turnover rate
Core conflict: The kitchen knows what food to prepare, yet has no clear information on where each order should be delivered.
Shinage‘s Solution: Let Customers' Positions Report Themselves Automatically
How does it work? Our logic is straightforward. Food runners no longer need to call out order numbers to locate customers. The system automatically captures a diner’s exact seat the moment they sit down, without requiring any extra operation from customers throughout the entire process.
Why can Xingji achieve 100% positioning accuracy?
Precise Positioning with 100% Accuracy
Our high-precision system locates customer seats with a perfect 100% accuracy rate. Both food runners and food delivery robots can be accurately guided to the correct tables, completely eliminating misdeliveries and the trouble of searching for diners.
Stackable Charging Design, Durable & Cashier Counter Space-Saving
We adopt an ingenious stackable charging structure to maximize space utilization without occupying valuable operating space on the cashier counter. It fully meets the charging demands of devices while keeping the checkout area neat and tidy. This design boosts the efficiency and rational layout of the cashier zone, guarantees stable power supply for all queue calling system equipment, and enables smooth daily restaurant service workflows.
Delivery Timeout Alert for Controllable Service Quality
The system is equipped with a built-in delivery timeout alert function. If an order remains undelivered after a preset time following food preparation, the system will trigger an automatic warning. Restaurant owners no longer need to supervise the dining floor in person; all data speaks for itself, clearly showing delayed tables and bottlenecks in every workflow at a glance.
Optional Call Function to Elevate Customer Service Experience
To cater to food pickup demands during peak dining hours, the system supports one-click linkage via terminals. Staff only need to tap the corresponding order tag number (e.g., No. 8) on the touchscreen of the inquiry terminal. The system will instantly activate the positioning device at that table, delivering three strong reminders including vibration, buzzing sound and flashing red light to accurately guide customers to the food pickup counter.
This design completely replaces the traditional way of staff wandering around to find diners and shouting numbers aloud, greatly accelerating order turnover during rush hours and upgrading overall restaurant service experience.
More than just positioning — it’s a full data dashboard.
Let’s take a typical Chinese fast food chain for comparison:
The four saved staff members can be reassigned to clear tables, guide customers and maintain cleanliness. During peak hours, there is no longer a need for all employees to deliver meals, which naturally improves the overall service experience.
16 years of accumulation, 6 generations of iterations, verified by over 5,000 brands
Qualifications & Honors
- Member Unit of Software Industry Association
- Double Soft Certification (Certified Software Enterprise & Certified Software Product)
- Multiple Utility Model Patents (Desktop Positioning Card Insertion Device, Indoor Customer Positioning Terminal, Two-way Call Intelligent Positioning Terminal, etc.)
- Multiple Computer Software Copyright Registration Certificates
Restaurants in International Airports
High-speed Railway Station Restaurants
Tourist Attractions
Large Shopping Malls
Community Catering
Simple Installation, Fully Set Up Within Half a Day
No renovation, wiring or complicated commissioning required.
- Positioning base stations work right after power-on
- Query terminals (PCs) placed at meal pickup counters
- Table tag charging docks set on the bar counter
- Zero equipment debugging needed
A full store deployment can be finished in half a day without disrupting daily business operations.
Which solution fits your restaurant?
If your restaurant is troubled by the following issues:
- Food runners rush around the whole dining area during peak hours, yet orders are still delivered late or to the wrong tables
- Mixed-table orders lead to chaos and customer complaints
- Labor costs keep rising year after year; you want to cut manpower without sacrificing service quality
- You need accurate real-time passenger flow and table turnover data of your store
